Frequently Asked Questions
How long does shipping take?
We ship to the Netherlands within 2 days, within the EU within 5 days, and internationally within 10 days. Delays caused by customs are beyond our control. We always do our best to get your order to you as quickly as possible.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to follow your shipment.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within 24 hours of placement. Please contact our customer service team as soon as possible. Once the order has been dispatched, changes are no longer possible.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original, unused condition with all packaging intact. To start a return, please contact our customer service team.
How do I return a product?
To return a product, contact our support team with your order number and reason for return. We will provide you with a return label and instructions on how to send the item back.
When will I receive my refund?
Once we have received and inspected your return, we will process your refund within 5–7 business days. The amount will be credited to your original payment method.